FAQs

1. Can I come on my own?

Yes. Whether you are single, or if you have a partner who doesn’t want to come or you simply want to discuss things alone you are welcome to bring any aspect of your current, past or future relationships to Relate by yourself.

2. Charges

The cost of a counselling appointment is £47 and we aim to make our services as accessible as possible by offering payment scales and subsidies. We do not make a profit.

For Relationship Counselling, Family Counselling and Sex Therapy we charge a standard fee for an assessment appointment as follows:

£25 Mon – Fri between 9.00am – 6.00pm

£35 Mon – Fri 6.00pm – 8.00pm

£35 Saturday 9.00am – 12.00pm

After your assessment If you decide that you would like to go on to a course of counselling you will be asked to join our waiting list, for ongoing appointments and we ask you to make a contribution according to your income towards the cost of providing a Relate trained counsellor.  If you are unable to afford this cost then we do have a bursary scheme which we will be happy to discuss with you.

For our Children & Young People’s service we ask parents/carers to contribute £25 towards the assessment appointment and make a contribution towards ongoing sessions according to your income.  We do have a bursary scheme if you are unable to afford this and our admin team will be happy to discuss this with you.

We receive limited funding for these appointments and therefore rely on donations in order to continue providing this valuable service.

3. Do I have to be referred to Relate?

No. Many organisations and GPs do refer people to Relate but you can contact Relate directly if you would like to talk about anything to do with relationships.

4. Do Relate counsellors have special training?

Relate counsellors have all received special training in couple counselling and various counselling subjects. It takes two to three years to become a fully qualified Relate counsellor. They undergo further training to specialise in areas such as family counselling and sex therapy. We may talk to you about seeing a ‘counsellor-in-training’. Counsellors-in-training’ have gone through a rigorous selection and training process and will be receiving close professional support. All counsellors continue with ongoing training and consultation with other professional to ensure they give you the highest standard of counselling.

5. How can counselling help me?

Counselling helps you take time out from your situation and see it from a fresh perspective. Working with a counsellor gives you, or you and your partner/family, a chance to think about what you can do to change your situation for the better. It can also give you a chance to explore complex or difficult issues in a safe and confidential environment.

6. How do I make an appointment?

Choose which option best suits you from our contact page, arrange a call back option or call 0121 643 1638 or 01902 428447 or email us info@relatebirmingham.co.uk  

7. Is Relate counselling confidential?

Relate counselling is completely confidential. We will not give your name or any information about you to anyone outside Relate, unless someone’s personal safety is at risk.

8. How do I reschedule or cancel an appointment?

If you wish to reschedule or cancel an appointment you need to contact us at least 48 hours in advance of the appointment. If you have paid for your appointment and notice has been given, we can transfer the balance to your next appointment

9. What happens at a counselling session?

At your first session a counsellor will talk with you for up to one hour. Some people find this session is all they need and no further counselling is necessary. You and your counsellor will talk through how Relate might be able to help and, if appropriate, your counsellor will recommend a Relate counselling service, Relate sex therapy or another service. If your counsellor doesn’t think we are best placed to help, they may suggest another organisation.

10. What happens if I have a complaint?

Relate always welcomes feedback and is keen to improve its services.  Sometimes we don’t get it right. Sometimes we make mistakes or maybe don’t explain things as well as we might. If you feel that’s the case, then please tell us straight away or as soon as you can.  For Information on our  Compliments, Concerns and Complaints process please click on the link below:
Compliments Concerns Complaints April 2018 (Client Information)