Appointments & Cost

For all enquiries about appointments please phone 0121 643 1638 or 01902 428447 Mon-Thurs 9am-9pm, Fri 9am- 4pm Sat 9am-12pm, (confidential answerphone at all other times)

When you contact us you will be offered a first appointment with a counsellor. This appointment, which we call an ‘Assessment’ and lasts for up to one hour. The appointment allows you to learn a little bit more about what Relate can offer you and it enables our counsellor to hear about the difficulties you are experiencing and decide with you whether Relate counselling would be an appropriate form of help. If we decide that we are not the right agency for you, we will always try to suggest a useful alternative.

Our current charges for an assessment appointment are as follows:

  • £25 Monday – Friday 9.00am – 6.00pm
  • £35 Monday – Thursday 6.00pm – 8.00pm
  • £35 Saturday 9.00am – 12.00pm

Please ask our appointments team if you are experiencing financial difficulties or if you are in receipt of benefits. Help is available in the form of reduced cost appointments or a bursary.

If you decide that you would like to go on to a course of counselling, you will be asked to join our waiting list. If you are available to attend for an appointment at any time, and do not have any special requirements you will normally be seen quickly. If you have limited availability, or special requirements which mean that we need to refer you to an experienced or specially trained counsellor, then you may need to wait longer.

We will ask you to make a voluntary contribution according to your income for your ongoing sessions.

How you pay for Counselling

When the appointment is booked you will also be asked to pay the required amount in advance. When you are offered an appointment for ongoing counselling we will ask you to make a payment in advance to secure the appointment. When you attend your first counselling session, we ask you to pay the receptionist for your second session, and so on. The last time you attend the Centre, therefore, no payment will be due.

Credit/debit cards can be taken at some of our outposts


We ask that children are not brought to sessions, for obvious reasons this is very distracting for you as well as for the counsellor and our centre does not provide any childcare facilities.