Current Vacancies

Operations and Administration Manager

Full Time
Salary: £ 30,000-£35,000 p.a.

We are looking for a well-organised and resourceful manager to be responsible for the smooth day to day running of the main office and satellite centres, managing a team of appointments and admin staff and co-ordinating the delivery of counselling and other services, so targets are met and an excellent client experience is achieved.  You’ll ensure we provide a welcoming environment, maintain effective administrative, financial and reporting systems and liaise regularly with clients, staff and other agencies.  You’ll help us implement new initiatives and bring our systems and processes up to date.

During the pandemic we closed down our centres and all our work has been delivered remotely via webcam and phone.  It’s been a challenging time, with many changes.  Our services are needed now more than ever, and we are ready to start building our team, opening our centres and setting up new services.

This new role is a key part of these plans.  Initially it will have a very hands-on, operational brief but there is significant opportunity for development as the organisation grows.  The priorities will be to recruit and train new admin staff, re-open our centres, and move to a blend of online and face to face counselling, supported by updated policies and procedures and the implementation of a new online appointments and case management systems. 

The ideal candidate will have relevant experience, preferably in a service delivery or client focussed setting, excellent interpersonal and problem solving skills.  You’ll have staff management experience and be able lead and develop a team working at different sites.  You take a proactive approach to managing change and enjoy a broad and varied role, working as part of a small management team who are passionate about what we do.

Based at our Birmingham office, the role is full time and will require some flexibility in working hours to meet service needs, including evening cover and working at other centres or locations from time to time.

How to Apply

Send your CV and personal statement describing why you’re the right person for the job and setting out how you meet the person specification (maximum 1000 words please) to: 

Closing date: Friday 25 June 2021 (12.00pm)

Interviews: Wednesday 30 June /Thursday 1 July 2021

Relationship/Family Counsellors

Salaried/Sessional/Self Employed Posts

We are looking for qualified and experienced Relate counsellors to meet current demand.  Initially posts are for 12 months, with the possibility of extension. Roles are home based and sessions will be by webcam or phone.  As restrictions ease, some face to face work may be possible and this will be discussed with the post holder.  It could also be possible to combine these posts with others we are recruiting to, if you are looking for more hours.

You’ll work with a diverse range of self-referring, individuals or couples and/or families experiencing relationship issues and also clients referred under a range of welfare contracts and projects.  Supervision and monthly team meetings are provided and you’ll also have access to training and an out of hours practice helpline.

You’ll be an experienced Relate counsellor or have equivalent training and experience to meet Relate’s APEL requirements.  You’ll be used to delivering short term, focussed pieces of work, keeping records and using evaluation tools. With good IT and admin skills, you’ll be confident using online systems and working remotely.  You’ll support our aim to deliver services that are accessible to all.

  • Salaried Posts – £28,500 pa pro rata (15 hours per week)Working morning and early evening split shift or a mix of late afternoons/early evenings/Saturday mornings over 2 or 3 days
    The hours include up to 12 client sessions a week, plus time for note writing, clinical supervision, any liaison needed including safeguarding, meetings and training.
  • Sessional Rate – rate: £20 per hour (minimum 6 hours per week). 
    Late afternoons/early evenings/Saturday mornings
    This covers client contact time, admin/safeguarding/other time plus annual leave time. Supervision and required training is provided at no cost.
  • Self-employed rate: £25 per hour (minimum 6 hours per week)
    Late afternoons/early evenings/Saturday mornings
    This covers client contact time, admin/safeguarding/ other time. Supervision and required training is provided at no cost.

To Apply:
Send a  CV and covering letter with how you meet the role requirements, couple or family training and which role/s hours you are applying for to  or contact her on 0121 643 1638 for more details.

Closing date: 1.00pm Friday 25 June 2021

 Job Description & Person Spec:  

Relate’s APEL information:

Relationship Counsellors – Macmillan Service

Salary: £27,500-£28,500 pro rata depending on qualifications and experience 
12 hours per week over 2/3 days (Till 31 March 2022, but with possible extension)

The Relate Macmillan Service is a partnership between Relate Birmingham and Macmillan Cancer Support and offers funded counselling to individuals, couples and families affected by cancer. Many more people are now living with and beyond cancer and facing the challenges this involves.  The role is both challenging and rewarding and is an opportunity to make a difference.

We are looking for qualified and experienced counsellors to provide short term relationship focussed counselling to individuals and couples, or families who are living with or affected by cancer.  Knowledge of cancer services is an advantage but training will be provided in cancer awareness.

Roles are homebased and sessions will be delivered by webcam or phone and.  As restrictions ease, some face to face work at our Birmingham, Wolverhampton or other venues may be possible and will be discussed with the post holder.

The hours include up to 10 client sessions a week, plus time for note writing, clinical supervision, training and any liaison needed including safeguarding.  They will be in the morning and/or late afternoon/early evening, usually over 2-3 days.  Supervision is provided and you also have access to online training, CPD and an out of hours’ practice helpline.

Qualifications, Skills and Experience (all listed are essential)

  • Minimum level 5 counselling qualification
  • Substantial experience working with couples (minimum 120 hours)
  • Relevant experience of working with clients with health-related concerns and an interest in working with people affected by cancer and their families.
  • Able to work remotely using online systems, up to date IT skills and own equipment
  • Accurate and timely record keeping and completion of evaluation
  • Ideally Relate registered or meet the APEL requirements. 

To Apply:  Send your CV and a covering letter to setting how you meet the role requirements, your experience of couple work and your availability. 

To discuss the role, contact Lisa Hale by email or call 0121 642 1638.  
Relate’s APEL information:

Closing date: 1.00pm Friday 25 June 2021

An enhanced DBS check will be required for all posts.